The transportation company reached out to a Wise distributor, who went to the customer location. Multiple approaches were tried, but no solution using the existing scanners was found. The distributor got creative and came up with an interim solution. Working with Wise, the distributor suggested adding an incremental jumbo number that would be easily visible for the warehouse personnel. If the barcode couldn’t be read, the number could still be keyed into the scanner manually.

This short-term fix allowed the customer to maintain efficiency and accuracy as its business grows and the third rack gets more and more use. The customer appreciated that, unlike its previous supplier, the Wise distributor came up with a creative solution. The distributor is now entrenched in the account and poised to significantly grow the business.