You may be familiar with Pharmacy Automation Supplies. This Romeoville, IL label manufacturer and reseller of healthcare packaging and forms is $30 million in sales and growing. PAS credits its growth to leading-edge e-commerce strategies and partnerships with trade-only vendors like Wise. Let’s learn how Wise’s competitive resale pricing and advanced business reporting has helped PAS grow.
Pictured above: Randy Albertson (Wise) and Alex Nash (PAS)
Who Is Pharmacy Automation Supplies?
Pharmacy Automation Supplies grows its business by making it easy to place orders for products like healthcare forms and labels on the web. Products include long-term care forms, bio-labels, prescription bags, and medication order records.
PAS prints most of its own pharmaceutical labels in-house. With the support of trade-only suppliers like Wise, it has expanded into complementary products such as business forms, as well.
“By pairing with vendors who are trade only, we can be a bridge between manufacturing and the end customer,” says Alex Nash, Vice President, Strategy & Business Development, at PAS.
What Makes PAS Different?
PAS has invested millions into offering the best possible online experience for its customers. This ranges from being easy to find using SEO to offering a seamless e-commerce experience.
“But it’s not all about the online experience,” adds Nash. “We have a robust customer service and sales team that makes sure that we are providing the best possible in-person customer experience too.”
The WiseLink Difference
PAS has a high number of sales per account, so logistics and distribution are critical to maintaining high service levels. That’s where Wise’s self-service distributor portal, WiseLink, comes in. WiseLink lets distributors search past orders, place exact repeats, manage inventory, and access the ROPE Report, which predicts when an order is due to repeat.
“Margins are tight, so being able to capture those repeat orders is critical,” Nash explains. “With WiseLink, we can easily manage our warehouse inventory, and the ROPE Report tells us when orders are due to repeat so our reps can reach out to customers at just the right time. Wise provides us the data we need to be successful.”
Because PAS operates with tight margins, Wise’s competitive production pricing is a difference-maker. “With an e-commerce first model, we have to be very careful with our pricing,” Nash explains. “We regularly work with Wise for RFPs. After 10 years of working together, we can count on getting the price point we need to be competitive.”
Strike While the Iron Is Hot
Nash also appreciates Wise’s responsiveness to questions and quotes. “Whether it’s a pricing update or a question about delivery, the team at Wise is always on the ball,” Nash concludes. “If we are looking to bid on a job, working with Wise lets us strike while the iron is hot.”
Want to learn more about WiseLink, the ROPE Report, and how Wise can help your business grow? Check out the videos below.